Shipping policy

Mazaline Home

Selling to the United States

Phone: +19296183707

Address: 14 East Street, Coggeshall, Colchester, Essex, CO6 1SH, United Kingdom

Mazaline Home Shipping Policy

We want shipping to be straightforward and easy to follow, so that you always know where your order stands. The details of how we ship are set out below.

Shipping Range

- Countries: at present we ship to the United States only.

- United States Orders: delivery is limited to the mainland United States, meaning the 48 continental states. We cannot deliver to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam and the U.S. Virgin Islands included), or APO/FPO/DPO military addresses.

- Future Expansion: we may add further shipping regions at a later date.

Shipping Costs

- United States: insured, tracked shipping at no charge.

- There are no hidden fees.

Order Processing Time

- Processing Time: we process orders within 1–3 business days, Monday to Friday.

- Last Order Time: 22:00 EST

- Weekend Orders: anything ordered over the weekend is processed on the following business day.

Transit Time

- Estimated Delivery Time: 5–7 business days.

- Business Days: shipments move Monday to Friday.

- Notes: these are estimates. Weather, courier delays and other outside factors can shift them.

- Total Delivery Time: most orders arrive 6–10 business days after the purchase date.

Shipping Process

- Courier Services: we ship with DHL and FedEx.

- Insured Shipments: every shipment is insured. If something is lost or damaged on the way, contact customer service.

- Eco-Friendly Packaging: we use sustainable packaging materials wherever we can, to keep our environmental impact down.

Tracking Instructions

- Tracking Information: once you have ordered, we email you the tracking details, including the courier and the tracking number.

- Track Your Order: enter your tracking number in the tracking portal on our website to follow your parcel.

- Questions: our support team is happy to help with anything tracking-related.

Missing Item procedure

- Reporting Missing Items: tell our customer service team within 7 days of your parcel arriving, at support@mazalinehome.com.

- Resolution: we will look into it straight away and either send a replacement or, where appropriate, issue a refund.

Return Policy

- Returns: we accept returns for 30 days from the delivery date.

- Conditions: items must be unused, undamaged, and in their original packaging. Personalized items cannot be returned.

- Costs: return shipping is paid by the customer, unless the item is defective or not as described, in which case Mazaline Home covers it.

- Refund Period: after we receive, inspect and approve the returned item, refunds are processed within up to 7 business days to the original payment method.

Restocking Fee

- Restocking Fee: Mazaline Home charges no restocking fee on standard returns or cancellations. A 15% restocking fee applies only where a delivery is refused or fails and comes back to sender.

Return delivery Cost

- Defective Products: nothing to pay. This covers items that are incorrect, damaged in transit, or otherwise defective.

- Customer Remorse: return shipping is charged to the customer where the wrong item was ordered, the item does not fit, or it is simply no longer wanted.

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