Refund policy

Scope and Intent

This Return & Refund Policy governs every purchase made through the Mazaline Home website.

Contact Information

For any question about a return, a refund, or a cancellation, reach us using the details below:

- Phone: +19296183707

- Address: 14 East Street, Coggeshall, Colchester, Essex, CO6 1SH, United Kingdom

Return Eligibility & Timeframe

Customers located in the United States may cancel a purchase and request a return up to 30 days after the delivery date.

How to Request a Return

Return Request
To start a return, write to support@mazalinehome.com including:

- Order number

- Reason for the return

Return Authorization
After your request has been reviewed and approved, we will send return instructions and, where it applies, a prepaid return shipping label.

Return Packaging Requirements

Any item sent back to us must meet these conditions:

- The item is unused and undamaged

- The item is returned in its original packaging

- Every original label and tag is still attached

- The return authorization documentation is enclosed

- The shipping label is fixed securely to the parcel

Return & Refund Conditions

Change of Mind
You may send an item back within 30 days of delivery if you simply change your mind, as long as the product is unused, undamaged, and in its original packaging.

Defective, Damaged, or Incorrect Items
Should a product reach you defective, damaged, or not the item you ordered, Mazaline Home will send a free replacement.

Refunds are not issued in these cases. Replacing the item ensures you end up with the product you originally ordered, in acceptable condition.

After the replacement arrives, your usual return rights start again, so the replacement can be returned or exchanged on the same terms and within the same timeframes as any other order.

Nothing written here limits or removes any statutory right available to you under applicable consumer protection law.

Item Not Received
If your order never arrives, contact us so that we can open an investigation with the courier.

Where the courier confirms the parcel cannot be traced, we will issue a replacement at no extra cost.

Once a courier has marked a shipment as “delivered”, Mazaline Home cannot accept responsibility for theft or loss that happens afterwards. We will still help you take the matter up with the courier wherever we can.

Order Cancellations
An order can be cancelled free of charge within 24 hours of purchase.

Past that 24-hour window an order may already be picked or dispatched, so it can no longer be cancelled. In that case, please wait for the delivery to arrive and then send us a return request under this policy.

Mazaline Home covers return shipping only where an item is defective, was damaged in transit, or is incorrect.

Return Shipping Costs

Defective, Damaged, or Incorrect Items
Mazaline Home pays the return shipping in full.

Change of Mind Returns
Return shipping is paid by the customer. We strongly recommend a tracked service. A return that goes missing in transit without tracking may not qualify for a refund.

Refused, Uncollected, or Returned-to-Sender Orders

Where a delivery is attempted and the parcel comes back to us because it was refused or never collected, you may choose either of the following:

- Reshipment: we send the order out again

- Refund: we refund you, less a 15% restocking fee

Refund Processing

- A return must be requested and shipped within 30 days of receipt

- Refunds are approved only after the returned item has been inspected

- Items must be unused, undamaged, and in their original packaging

- Approved refunds are processed within 7–10 business days

- Refunds go back to the original payment method

Non-Returnable Items

These items cannot be returned:

- Custom or personalized products

Return Address

Every approved return must be sent to our international warehouse:

5B152, No. 1 Trading Plaza, South China City, Pinghu Street, Longgang District, Shenzhen, Guangdong, China.

Postal code: 518111

Shipping Method & Restocking Fees

- Return Shipping Method: a tracked courier of the customer’s choosing

- Restocking Fee (Standard Returns & Cancellations): $0

- Restocking Fee (Refused / Returned-to-Sender Orders): 15%

Legal Rights

This policy sits alongside your statutory rights under applicable consumer protection law and takes nothing away from them.

Questions?

Take a look at our FAQ page, or get in touch with our customer service team.

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