Frequently asked questions

If your question is not answered here, email support@mazalinehome.com and we will reply within 24 to 48 hours on working days.

Shipping and delivery

Where do you ship to?
The mainland United States only. Our Shipping Policy has the full details.

How much is shipping?
Free on every order, insured and tracked.

How long will it take?
Most orders arrive within 6 to 10 business days. Timings are set out here.

Can I track my order?
Yes. We email your tracking number, and you can follow it here.

Returns

Can I return something?
Yes, within 30 days of delivery. Our Return and Refund Policy covers the terms.

How do I start a return?
Email support@mazalinehome.com with your order number and the reason.

Something arrived damaged or wrong.
Get in touch and we will send a free replacement.

Ordering and payment

Can I change or cancel my order?
Free of charge within 24 hours of ordering. After that it may already be on its way.

What payment methods do you take?
All major credit and debit cards, Apple Pay and Google Pay. See our Payment Policy.

Is it safe to pay here?
Yes. Every transaction is protected with SSL encryption.

Products and support

Are the colours true to the photographs?
We photograph everything as faithfully as we can, though screens and lighting do vary.

What are your linens made from?
Every product page lists the material and the full specifications.

Do you have a shop I can visit?
No, we sell online only.

How do I contact you?
Email support@mazalinehome.com or call +19296183707, Monday to Friday, 9:00 am to 5:00 pm EST.

Get in touch